Policies
Cancellation
Cancellations must be made by phone or text to 309-737-5111. Please give at least 24 hours notice if you need to cancel or reschedule. If you cancel less than 24 hours in advance, 50% of the service will be charged. If you fail to show and have not initiated contact, 100% of the service will be charged. If you are sick, there will be no penalty for contacting the day of, but contact must be made prior to your appointment time, and you may be rescheduled at a minimum of 2 weeks later.
Late Arrival
If you arrive late to your appointment, your session length may need to be shortened at full cost of what was booked.
Zero Tolerance
The Crystal Butterfly has a zero tolerance policy for sexual harassment or solicitation. Any jokes, insinuations, or suggestive activities/requests will not be tolerated and are grounds for an immediate termination of the session at full cost.