Cancellations must be made by a phone call to 309-737-5111. Please give at least 24 hours notice if you need to cancel or reschedule. If you cancel less than 24 hours in advance, 50% of the service will be charged. If you fail to show and have not initiated contact, 100% of the service will be charged. If you have a gift certificate and fail to cancel 24 hours prior, the gift certificate will be forfeit. You are responsible for your appointment time. Late cancels and no-shows are an inconvenience and usually do not allow for the time to be rebooked. This may cause other clients to miss out on needed services. If you are sick, there will be no fee for contacting the day of, but contact must be made in a reasonable amount of time prior to your appointment time or 100% of the services will be charged. Inclement weather does happen, and I will reach out to you as soon as possible if I will be closed. I ask the same of you if you will be unable to make it in, due to severe weather, and no fees will be charged. I reserve the right to require a credit card (on file) for new clients, clients who have missed appointments, or certain services. If you book an appointment for another person, you are responsible for their appointment time, and the same terms apply at your expense.
If you arrive late to your appointment, your session length may need to be shortened to accommodate for clients whose appointments follow yours. You will be responsible for the "full" session, regardless of how much time was received.
The Crystal Butterfly has a zero tolerance policy for sexual harassment or solicitation. Any jokes, insinuations, or suggestive activities/requests will not be tolerated and are grounds for an immediate termination of the session at full cost.
If you are feeling ill in any way, please call 309-737-5111 to cancel or reschedule. Unwell clients will not be accepted for health and safety reasons. If you have recently had Covid-19, I ask that you please wait 2 weeks from onset before coming in. If you are still having symptoms after 2 weeks, I will ask you to wait longer.